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Seeknext IT Solutions Pvt Ltd.
Web hosting is a competitive business and the one with excellent support system for the clients really stands out from the rest webhosting companies. However, with hostcats, customer service is critical. In fact, it is everything. Probably the back bone.
I had been with Maestriatech for some time now and what a stay an association it had been! There wasn't a time throughout my association with them wherein, I had to wait for more than 30 mins for any kind query, whether big or small. With an unparalleled support, immense dedication to customers, an approachability that is hard to find in this industry and a level of dedication unsurpassed in this sector, Maestriatech has proven itself to be an undisputed stalwart when it comes to handling customers well.
We have them manage our servers and ticket support as well. They reply to the huge number of tickets while I sleep, they dutifully answer all my apparently dumb support tickets so patiently, the fact they had always been there for me when I needed them, speaks volumes about their dedication, focus and excellent approach to their business, not withstanding the tremendous amount of respect they give to each and every customer of hostcats. They understand the importance a customer has and have never let success get to their head. Always on, always smiling, always willing to help, it is nothing short of a little more than reassurance, for lack of a better word.
Believe me, I had evaluated many companies and dropped them immediately. God bless the person who recommended Maestriatech to us. Actually, Maestriatech were referred by another company who could not handle our requirements. I know my competitors will gain an advantage by knowing the strength behind hostcats, but i believe in Giving Credit Where Credit is Due.